Our Office Is Here to Help

Dear Iowan,

Our office is here to serve you. Whether it's help with accessing benefits you’ve earned or records of your military service, or getting in touch with an agency like the IRS or Social Security, my staff is here to ensure Iowans in the First District get what they need from the federal government as quickly and efficiently as possible. 

We’ve already assisted hundreds of Iowans — below you'll find some of their stories and the breadth of issues and services we’ve been able to help with.


Thank you,

Congresswoman Abby Finkenauer

Help with Obtaining Service Medals - March, 2020

Our office worked with a Marine Corps Veteran from Waterloo who had never received his service medals. Because some of his records required additional verification, the VA had been unable to process the request for years. Our office was able to locate the information and help process the request, leading the VA to officially award him the medals. These included: the Navy and Marine Corps Achievement Medal, Combat Action Ribbon, Navy Unit Commendation , Meritorious Unit Commendation, Marine Corps Good Conduct Medal, National Defense Service Medal, Iraq Campaign Medal, Global War on Terrorist Service Medal, Humanitarian Service Medal, Sea Service Deployment Ribbon, Rifle Sharpshooter badge and Pistol expert badge.
Help with the State Department - February, 2020

Recently, a family from Dubuque faced a stressful situation abroad and called our office for help. They were in Europe with their baby daughter and learned that the baby would need a passport to get back into the country. Our office contacted the State Department to expedite the process and the passport was issued in time for the family to make their return flight. If you or anyone you know is experiencing problems with a federal agency, please call my office.

Help with the IRS - February, 2020 

A constituent from Waverly contacted our office because he had not received his federal income tax return.  He filed on time and the state return came within a few weeks, but the federal still had not. We contacted the IRS and learned there was a discrepancy with what he reported and what he could prove.  The IRS had not notified the Waverly constituent of the problem, but we were able to tell him how to fix the problem and file an amended report.  He has followed the steps and is expecting an $18,000 refund.  If you or anyone you know is having trouble with the IRS, Social Security, disability, or Medicare issue or a veteran needs help getting a medal or benefits, please contact our office.

Help with Social Security - February, 2020

An Iowan applied for Social Security retirement benefits while temporary living in Germany, and reached out to our office after the application was delayed for several months. Overseas claims are treated differently, but it shouldn’t have taken this long. Our office worked with the regional Social Security office here in Iowa, and within a few weeks secured approval on the claim so the constituent could safely plan for retirement. 

Help with Social Security - January, 2020

A gentleman in Waterloo stopped into our office because he has not received his Social Security payment for two months. He tried calling the Social Security Administration to figure out why his checks were being held up and was told he should see a direct deposit in a few days. When that didn't happen, he called back and was told the SSA had no record of him previously calling. Our office worked quickly to get to the bottom of this and found SSA's multiple attempts to send his checks caused the Treasury Department to put a hold on the account. Within two days of our office getting involved, our friend in Waterloo received both of the checks he had waited months for. If you or anyone you know is experiencing problems with a federal agency, please call my office.
Help with the IRS - January, 2020

A family in Cedar Rapids called our office seeking help with a long-delayed tax refund of more than $8,000. At issue was an accounting error that became more complicated when the family needed to submit additional verification. My office was able to get to the bottom of the situation with the IRS and get the family’s refund issued.
Help with Social Security - January, 2020

John, from Dubuque, reached out to my office last month after his bank account was unexpectedly debited for over one thousand dollars. This was due to a paperwork error in processing his Medicare premiums. John lives on a tight budget and a fixed income and suddenly found himself unable to pay bills or buy food. My office was able to work with the Social Security Administration to track down the mistake and get the funds back in John’s account. If you or anyone you know is experiencing problems with a federal agency, please call my office.